After you request a service, one of our pet care coordinators will meet with you to learn about your schedule and needs. They will then choose primary and backup Fetch sitters that they believe are a good fit for you and your pet/s. You will have the opportunity to meet with the chosen sitters either virtually or in person. If you decide that they are right for you, we will assign them as the primary and backup sitters on your account. Anytime you request a service, the primary pet sitter will be the one watching your pet. If the primary sitter is unavailable the secondary sitter will take their place.

Dog taxi, cat taxi, and other pet taxi costs vary based on location. To get pricing near you, find your closest Fetch location here.

We require all of our drivers to have vehicle insurance, a valid driver’s license, and a clean driving record for at least the past three years. In addition, we track the location of our drivers via our My Fetch! application to ensure we always know where your pet is located.

We require debit/credit card payment if you are scheduling service via our My Fetch! App. Any other accepted payment can be worked out with your specific Fetch! location.

Yes, your walker will take detailed notes including if your dog has gone to the bathroom.

All of our dog walkers go through a standard background so that we can ensure they are fit for the job. In addition, we conduct a personality-focused interview where we evaluate if a candidate truly has a passion for pets and people.

You will not be charged until after the service has been completed.

Specific cancellation policies vary by location, but if a cancellation occurs within 24-48 hours of the visit you may be charged up to 50% of the service fee. This is done to compensate the sitter for lost time as most visits are scheduled days in advance.