After you request a service, one of our pet care coordinators will meet with you to learn about your schedule and needs. They will then choose primary and backup Fetch walkers that they believe are a good fit for you and your dog(s). You will have the opportunity to meet with the chosen walkers either virtually or in person. If you decide that they are the right walkers for you, we will assign them as the primary and backup walkers on your account. Anytime you request a service, the primary walker will be your walker. If the primary walker is unavailable the secondary walker will take their place.

Dog walking costs vary based on location. To get pricing near you, you can find your closest Fetch! location here.

You should try to request the length of walk that you think your dog would most prefer, but our walkers are fantastic at reading the energy levels of our four-legged friends. If your dog is showing signs of slowing down, it will cut the walk short. If your dog has the energy to spare at the end of the walk, it will take another lap around the block.

We require debit/credit card payment if you are scheduling service via our My Fetch! App. Any other accepted payment can be worked out with your specific Fetch! location.

Yes, your walker will take detailed notes including if your dog has gone to the bathroom.

All of our dog walkers go through a standard background so that we can ensure they are fit for the job. In addition, we conduct a personality-focused interview where we evaluate if a candidate truly has a passion for pets and people.

You will not be charged until after the service has been completed.

Specific cancellation policies vary by location, but if a cancellation occurs within 24-48 hours of the visit you may be charged up to 50% of the service fee. This is done to compensate the walker for lost time as most visits are scheduled days in advance.